Do any of these situations seem familiar?
- You have arguments and conflict in the work place? You have to repeat the same things over
- and over before people respond?
- You have difficulty speaking up in meetings?
- You have problems ‘translating’ technical information so that non-techies understand it?
We understand that the habits of communication have been around for a while. The best way to change these patterns of behaviour is by practice, working in pairs and groups and trying new ways of doing things.
What does a Communicate workshop look like?
| Training outcomes | What happens in the workshop |
|---|---|
| Understand what makes a great communicator | Analysis of effective communication |
| Learn to be heard | Exercises to speak with clarity and impact |
| Techniques to develop vocal variety | |
| Understand effect of vocal tone and how to use it to your advantage | |
| Speak succinctly and to the point | How to structure speech for impact |
| Using the power of the pause | |
| Use body language to influence your audience and build rapport | How to appear confident |
| Tips on mirroring body language | |
| Assertive eye contact | |
| Present yourself effectively | Incorporate structure, voice and body language techniques |
| Short presentation practice with trainer feedback | |
| Use questioning and listening skills | Asking questions to get what you want |
| Why to avoid why | |
| Understand what gets in the way of listening effectively | |
| Listening techniques | |
| How to be assertive without being aggressive | Roleplay in pairs using assertive tone and body language |
| Dealing with difficult people | Understanding what makes people ÔdifficultÕ. |
| Forum theatre exercise to test different techniques with trainer feedback | |
| Next Steps - Doing it differently in the future | Self-development plans |
| Changing behaviour permanently |